Privacy Policy

Effective Date 04/07/2020

At Luke Ormsby Hair, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we handle and protect any information we collect when you use our website, mobile app, and associated services.

 1.⁠ ⁠Information We Collect

We may collect and process the following types of personal data:
-Personal Identification Information: Name, email address, phone number, and postal address.
•⁠ ⁠Payment Information: Card details or other financial data required for transactions.
•⁠ ⁠Appointment Information: Booking details, preferences, and feedback.
•⁠ ⁠Technical Data: IP address, browser type, and other technology used to access our website or app.
•⁠ ⁠Usage Data: Information about how you use our services, such as pages visited and features accessed.

 2.⁠ ⁠How We Use Your Data;

We use your personal data for the following purposes:
•⁠ ⁠To process bookings and provide hairdressing services.
•⁠ ⁠To communicate with you regarding appointments, promotions, and updates.
•⁠ ⁠To improve our services based on your preferences and usage patterns.
•⁠ ⁠To process payments for services rendered.
•⁠ ⁠To comply with legal obligations and regulations.

We will only collect and process personal data where we have a lawful basis, including your consent or contractual obligations.

 3.⁠ ⁠How We Protect Your Data

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss.

•⁠ ⁠Data is encrypted where necessary (e.g., during payment processing).
•⁠ ⁠Access to personal data is limited to authorized personnel only.
•⁠ ⁠We regularly review and update our security practices.

 4.⁠ ⁠Sharing Your Data

We may share your personal data with trusted third parties, such as:
•⁠ ⁠Payment processors: To handle financial transactions securely.
•⁠ ⁠Service provider: Who assist with IT support, analytics, and marketing services.
•⁠ ⁠Legal and regulatory authorities: If required to comply with legal obligations.

We do not sell, lease, or trade your personal information to third parties.

 5.⁠ ⁠Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements. After this period, your data will be securely deleted or anonymized.

 6.⁠ ⁠Your Data Protection Rights

Under UK GDPR, you have the following rights:
•⁠ ⁠Access: Request a copy of the personal data we hold about you.
•⁠ ⁠Correction: Ask us to correct any inaccurate or incomplete data.
•⁠ ⁠Erasure: Request deletion of your personal data in certain circumstances.
•⁠ ⁠Restriction: Ask us to restrict the processing of your data.
•⁠ ⁠Portability: Request that your data be transferred to you or another service.
•⁠ ⁠Objection: Object to the processing of your data for direct marketing.

To exercise these rights, please contact us at contact@lukeormsbyhair.com.

 7.⁠ ⁠Use of Cookies

Our website uses cookies to enhance user experience and gather information about site usage. Cookies are small text files stored on your device by your browser. You can control the use of cookies through your browser settings.

 8.⁠ ⁠Third-Party Links

Our website or app may contain links to other websites. Once you click on these links, we no longer have control over the third-party site and are not responsible for the protection and privacy of any information you provide while visiting such sites.

 9.⁠ ⁠Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or services. Any updates will be posted on this page, and where appropriate, we will notify you of significant changes via email or app notifications.

10.⁠ ⁠Contact Us

If you have any questions or concerns regarding this privacy policy or your personal data, please contact us at:

Luke Ormsby Hair
contact@lukeormsbyhair.com